Order Processing- Once an order is placed it may not be cancelled. If you cancel an order once placed a restocking fee or cancellation fee will be assessed. Changes can be made if you call us in time. Do not count on an email for changes as we process very quickly. We also must get your CVV code again to charge any additional charges because we can not charge more than the initial authorization. To add items it is best to place a new order for the added items and make a note in the comment box to combine the orders. Yes it will show shipping on the 2nd order but we will adjust shipping as applicable.
Returns- All returns must be new, unused, uninstalled, in original packaging and within 15 days of purchase. All returns will be issued a gift certificate for the value paid for the product. If you choose you can request a 20% restocking fee and a credit card refund, any return without this request is automatically issued as a gift certificate. Just send the product back that meets these guidelines with our return form and a copy of the invoice (you can print a copy by logging into your account) and once it passes inspection it will be processed promptly. Please download our return form below and include it with your items and invoice. We do not accept returns on any barrel due to us not being able to discern the newness of the part. We also do not accept some parts that have been opened, like springs, since we can not discern it is the proper spring and unused. We do not take back returns on any serial numbered item, complete gun, frame or receiver once it has been transferred. We do not accept returns on special order parts or ammunition.
We also offer a Speedy Exchange if you need to exchange product for product of equal or greater value. We ship you the new order immediately. We charge you for the order and the return label we send for your exchange. When we receive the product back in a timely manner(returned immediately) and in the new, unused, original packaging condition we will refund you for the returned items(maximum refund is the exchanged product, left over balance will be applied to a gift certificate).
All warranty issues are handled by the manufacturer but we will be glad to help with your issue by providing information to both parties to achieve the most efficient resolution to the issue. Any package returned undeliverable is considered a return and treated as so. UPS charges return shipping for undeliverable packages which we apply to the order before the balance is handled. Any item that is returned that had free shipping on it will have the shipping charge applied before the return is processed. Free shipping is only if you keep the item.
Errors- We strive not to make any errors but occasionally we do. We will make errors correct by reshipping the correct item with a return label for the incorrect item. We are not responsible nor will we be expected to compensate for errors that result in consequesntial inconvienences. The most common scenario, although rare, is you need an item at the last minute and have an order shipped next day air for a match. If we make a mistake we will correct it by sending the correct tiem but will not be able to meet the time frame for that sort of scenario. For that reason we suggest ordering far enough in advance to be sure to have it for that need. Mistakes happen, sometimes with us , sometimes with the shipper. Never fails to be a must have situation where everyhting must go perfect to meet the time frame when something does go wrong. So please prepare in advance.
When we reship an order due to delay/loss by shipper and the original order gets delivered if that order is not returned to us then you agree that we can charge your credit card for the amount of that order due to you choosing to keep the second shipment. If there is an error in fullfillment and we reship the order or items in the order and the items to be returned do not get returned you agree that we can charge your card for those items since you chose to keep the item(s).
Shipping- UPS/FedEX does charge an address correction fee or redirect fee to fix errors in the address. If its our fault we will eat it. If its the customer fault we do pass those fees onto them. USPS just sends the item back or delivers to the wrong address. So please double check the completeness and accuracy of your address. Some items we sell are set to figure separate shipping charges. If we can we will combine and adjust shipping. So you may see two shipping charges but we as a matter of practice do everything we can to save you shipping charges. Because of new policies with USPS when shipping to a POBox you must address it to the name registered to that box or it will be returned to sender as adressee unknown.
Damages or loss in transit. Save any and all packing materials. Its becoming harder to get claims paid, especially through the postal service. If you have a claim with the postal service you will need to make sure the delivery person makes note of the damage. Without this they will not pay! We can reship your item and charge you for it immediatley. We will refund the item in the damaged order when we get paid for the claim. I understand this is burdensome but it is the way USPS does it so please keep this in mind when selecting a shipping method. It is your choice. UPS is much easier to deal with. Also please keep in mind we are not responsoble for USMail packages that the USmail says has been delivered. They will not pay a claim even if lost or stolen if they show it as delivered. You accept their terms when you choose that service. We suggest using UPS. They may cost a little more but the service level is much better.
We get requests to leave a package without signature or in a special place which is why we have created this detailed response. We do not require a signature unless the package is over 300.00 by USPS or 500.00 UPS or is a firearm which is required by law. With the prevalence of stolen packages and packages claimed not received both UPS,Fedex and USPS have adopted a policy that gives the driver discretion to leave it or require a signature. USPS will require a signature if there is insurance on the package. UPS will not leave it without signature if there has been any instances of claims in the area. For this reason you will see more and more instances of drivers not leaving packages without a signature. They also do not heed any special instructions from us. If you have special instructions you will need to make those arrangements with your driver. UPS can put notes in their board for specific addresses that will come up when your address comes up. Leaving a note for your driver or talking to them is the best way to achieve those results. UPS and Fedex have onlineaccounts where you can manage your delivery directly with them.
Legal-You agree that by ordering from Shooters Connection that any legal proceeding will be completely remidied un der the Sate of Kentucky Revised Statue. Kentucky law has juridiction and any action must be filed in the Sate of Kentucky. If you do not agree to this then please do not order as ordering does bind you by this term and condition.
9/7/2021 Until further notice, USPS has suspended First Class Package International Service to Australia and all shipments via this service will be returned to sender.
We can now export orders of gun parts up to 500.00 to certain countries. We will need any import licenses/approvals from your country. We will need a copy of your IPSC/IDPA ID or referral from the IPSC/IDPA director in your country for first time orders. It is your responsibility to verify that you are allowed to import to your country the items you order. It is your responsibility to satisfy your countries customs process and requirements. We can only ship gun parts through the USMail at this time. If you are exporting product after purchasing inside the US be sure to do so legally according to Department of Commerce/BIS rules. We suggest using a licensed exporter to handle permits for you. For larger volumes please contact us to arrange a export license which can be good for up to 4 years.
If you are buying in the USA and exporting without proper licensing it is illegal. You agree that if you export items bought from us that you will gain the proper licensing and permits before doing so. A word of warning- Do not have your friends buy and reship without these licenses and permits. Homeland Security has intercepted these types of packages in the past. We are required to cooperate with investigations and provide all information to officers. This puts the person who ships at risk of criminal charges, fines and the product being confiscated.
A word of warning on international shipments. We do not pay for shipping on products that require manufacture warranty, to or from your country. Manufacturer warranty is between you and the manufacturer. We also do not pay shipping for any returns. Ordering from an International Location you assume all risks for shipping. If this is not agreeable we ask that you do not order to locations outside the USA or inside that end up outside the country.
Legal-You agree that by ordering from Shooters Connection that any legal proceeding will be completely remidied un der the Sate of Kentucky Revised Statue. Kentucky law has juridiction and any action must be filed in the Sate of Kentucky. If you do not agree to this then please do not order as ordering does bind you by this term and condition.-Consequential Damages Waiver. EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT, IN NO EVENT WILL Shooters Connection, employees, or Vendors BE LIABLE UNDER ANY CIRCUMSTANCES FOR SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL Damages arising from actions, errors, or defects for services or products sold, or included in normal business practice, by Shooters Connection, Employees or Suppliers and including their practices and their products.