Order Processing- Once an order is placed it may not be cancelled. If you cancel an order once placed a restocking fee or cancellation fee will be assessed. Changes can be made if you call us in time. Do not count on an email for changes as we process very quickly. We also must get your CVV code again to charge any additional charges becuase we can not charge more than the initial authorization. To add items it is best to place a new order for the added items and make a note in the comment box to combine the orders. Yes it will show shipping on the 2nd order but we will adjust shipping as applicable.

Returns- All returns must be new, unused, uninstalled, in original packaging and within 30 days of purchase. 30 days is strictly adhered to.  All returns will be issued a gift certificate for the value paid for the product. If you choose you can request a 20% restocking fee and a credit card refund, any return without this request is automatically issued as a gift certificate. Just send the product back that meets these guidelines with our return form and a copy of the invoice (you can print a copy by logging into your account) and once it passes inspection it will be processed promptly. Please download our return form below and include it with your items and invoice. We do not accept returns on any barrel due to us not being able to discern the newness of the part.

DOWNLOAD RETURN FORM


We also offer a Speedy Exchange if you need to exchange product for product of equal or greater value. We ship you the new order immediately. We charge you for the order and the return label we send for your exchange. When we receive the product back in a timely manner(returned immediately)  and in the new, unused, original packaging condition we will refund you for the returned items(maximum refund is the exchanged product, left over balance will be applied to a gift certificate). If American express is used we deduct 3.5% from the refund amount since AmEx does charge us 3.5% even on refunds. If you dont want to pay the 3.5% then just send the product back for a gift certificate to apply to the new order.

All warranty issues are handled by the manufacturer but we will be glad to help with your issue by providing information to both parties to achieve the most efficient resolution to the issue. Any package returned undeliverable is considered a return and treated as so. UPS charges return shipping for undeliverable packages which we apply to the order before the balance is handled. Any item that is returned that had free shipping on it will have the shipping charge applied before the return is processed. Free shipping is only if you keep the item.

Errors- We strive not to make any errors but occasionally we do. We will make errors correct by reshipping the correct item with a return label for the incorrect item. We are not responsible nor will we be expected to compensate for errors that result in consequesntial inconvienences. The most common scenario, although rare,  is you need an item at the last minute and have an order shipped next day air for a match. If we make a mistake we will correct it by sending the correct tiem but will not be able to meet the time frame for that sort of scenario. For that reason we suggest ordering far enough in advance to be sure to have it for that need. Mistakes happen, sometimes with us , sometimes with the shipper. Never fails to be a must have situation where everyhting must go perfect to meet the time frame when something does go wrong. So please prepare in advance.

Shipping- UPS does charge an address correction fee or redirect fee to fix errors in the address. If its our fault we will eat it. If its the customer fault we do pass those fees onto them. USPS just sends the item back or delivers to the wrong address. So please double check the completeness and accuracy of your address. Some items we sell are set to figure separate shipping charges. If we can we will combine and adjust  shipping. So you may see two shipping charges but we as a matter of practice do everything we can to save you shipping charges. Because of new policies with USPS when shipping to a POBox you must address it to the name registered to that box or it will be returned to sender as adressee unknown.

Damages or loss in transit. Save any and all packing materials. Its becoming harder to get claims paid, especially through the postal service. If you have a claim with the postal service you will need to make sure the delivery person makes note of the damage and then take it to the post office so they can fill out Form 2856 and mail it to the claims center. ONLY the USPS can fill out 2856, not you or us. Without this they will not pay! We can reship your item and charge you for it immediatley. We will refund the item in the damaged order when we get paid for the claim. I understand this is burdensome but it is the way USPS does it so please keep this in mind when selecting a shipping method. It is your choice. UPS is much easier to deal with. Also please keep in mind we are not responsoble for USMail packages that the USmail says has been delivered. They will not pay a claim even if lost or stolen if they show it as delivered. You accept their terms when you choose that service. We suggest using UPS. They may cost a little more but the service level is much better.

Special Instructions-

We get requests to leave a package without signature or in a special place which is why we have created this detailed response. We do not require a signature unless the package is over 300.00 by USPS or 500.00 UPS or is a firearm which is required by law. With the prevalence of stolen packages and packages claimed not received both UPS and USPS have adopted a policy that gives the driver discretion to leave it or require a signature. USPS will require a signature if there is insurance on the package. UPS will not leave it without signature if there has been any instances of claims in the area. For this reason you will see more and more instances of drivers not leaving packages without a signature. They also do not heed any special instructions from us. If you have special instructions you will need to make those arrangements with your driver. UPS can put notes in their board for specific addresses that will come up when your address comes up. Leaving a note for your driver or talking to them is the best way to achieve those results.

International Shipments- We do ship Non Gun part items to various countries. These would be non restricted items. Any gun part or magazine can not be shipped out of the USA. We are not a licensed exporter which is required to ship outside the USA. If you are buying in the USA and exporting without proper licensing it is illegal. You agree that if you export items bought from us that you will gain the proper licensing and permits before doing so. A word of warning- Do not have your friends buy and reship without these licenses and permits. Homeland Security has intercepted these types of packages in the past. We are required to cooperate with investigations and provide all information to officers. This puts the person who ships at risk of criminal charges, fines and the product being confiscated.

A word of warning on international shipments. We do not pay for shipping on products that require manufacture warranty, to or from your country. Manufacturer warranty is between you and the manufacturer. We also do not pay shipping for any returns. Ordering from an International Location you assume all risks for shipping. If this is not agreeable we ask that you do not order to locations outside the USA or inside that end up outside the country.

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